Archive: Mobile

So, this past Tuesday I had the opportunity to speak at a leading business travel conference  about the future of technology – SoLoMo + Cloud + Big Data – and its impact on next-generation Customer Experience Management (CXM). When asked about Mobile, I decided to put some real wood behind the HTML5 arrow (with some qualifications of course). Sure enough, just as I was espousing its virtues, Mr. Zuckerberg decided to throw HTML5 under the proverbial bus. Excellent timing Mr. Grady, excellent timing! I’m now forced to expound a bit more on my position so here it...

When I was a kid, we couldn’t book travel without a travel agent. By the time I became an established adult*, I was able to book my family’s vacations at the comfort of my own computer. Today, we’re quickly getting to the point where I don’t have to have an agent or my trusty laptop to research, book or review my travel itineraries — I, and you, am quite close to doing this all on my smartphone. More than half of Americans now have smartphones, which they are using for everything from social networking to commerce to gaming to communicating. And now, according to...

More than half of American cell phone users now have smartphones (per Pew Research Center, via The Verge). Though most people are aware that they can use their phones to make a payment, board a plane or gain admission to a movie, it’s clear that we have a long way to go toward true consumer understanding and acceptance of Mobile Payments. It will take more education, a shift in consumer behavior, and a common infrastructure for mobile payments before the concept is universally accepted. The Mobile Wallet Today only one-quarter of Americans are comfortable using a mobile...