We get it. The technology out there for the car service industry needs help. And, we are not alone in this thinking.
While engaging with our customers as well as industry groups and other technology providers, we became acutely aware of the need for a next generation SaaS (Software as a Service) solution to replace the antiquated, brittle, on-premise software. It is not only slowing down operators but slowing down the car service industry as a whole.
The power of SaaS is overwhelmingly clear – rapid deployment, reduced IT and business process costs, access to continuous innovation, business process agility, and more.
Earlier this week, Deem acquired Whisk.
This acquisition allows Deem to offer this one-of-a-kind solution to our customers. Car service operators will now have a one-stop technology shop to run their business— a SaaS back-office, auto-dispatch capabilities for advanced schedule and real-time reservations, mobile and online applications, an affiliate network, and more.
Whisk’s SaaS solution, along with their passenger and driver-facing mobile applications, were designed to modernize the ground transportation and chauffeured car service industry and provide operators with the technology and tools needed to remain competitive.
Using Whisk, car service operators have:
- Reduced costs
- Increased operational efficiencies
- Heightened driver loyalty and productivity
- Boosted customer satisfaction
“Whisk has completely transformed the call-taking and dispatching for Big Apple Car since we implemented their technology a year and a half ago. We have reduced costs and increased the accuracy of our reservations. Our customers benefit from the customizability of their accounts and rider profiles, and we no longer live in fear of trying to onboard a new employee on our legacy software – Whisk’s cloud solution is so simple and intuitive to use that most employees get it right on the first try.”
– Diana Clemente, President of Big Apple Car
By combining Deem’s efforts with Whisk’s technology and talented team, Deem will be advancing the features and capabilities of our existing car service for operators suite.
Read the full press release here.